Welcome to the ImprintGolf.com FAQ page. Here you’ll find answers to the most common questions about ordering custom golf gifts, tournament packages, promotional accessories, imprinting details, production timelines, pricing, artwork requirements, and more. If you need additional help, our team is always ready to assist!

Terms of Sale: Pre-Payment required on all orders.   Orders are Custom Printed and Final Sale

NO returns, re-dos, or refunds without ImprintGolf authorization and provided RMA #.

 Initial Terms: Prepayment by check or credit card.  Minimum order: $250 net. Clients/customer/cardholder (“signer”) agree to pay all charges signed for on payment by credit card authorization form. Signing and submitting a signed order acknowledges that we are to proceed with artwork, proofs, acquiring or pulling stock and other material, including labor required to produce your custom order. By signing our (A Better Idea!) credit card authorization form, signers agree that they are the authorized cardholders and responsible for all charges. Artwork, proofs, and order revision costs are additional. Please be advised that our ideas, advice and advertising services ($65 per hour) are not free if you cancel your order. All costs incurred by A Better Idea LLC will be the responsibility of the customer in the event of cancellation after 3 workdays.

Check Returns

In all cases where we have a check returned for non-Sufficient funds, we will assess a $100.00 fee. (Client is still responsible for all cancellation costs if cancelled)

Net 15/30 Terms   – not offered.  Custom made products and custom printed.  Payment with order.

Not offered.  All work is custom work, custom manufactured and prepaid in advance.

In the unlikely event we offer terms for a client of many years on a specific order, and you are beyond the agreed terms of Net 15/30 and late paying your invoice, a 2.5% monthly finance charge or the maximum permitted by law may be assessed against all accounts with past due balances. You agree to pay all the company’s reasonable attorney fees and all collection agency fees incurred in the collection of any amount owed there under and not paid when due.

Shipping Delays

A Better Idea LLC always attempts to have your order shipped for delivery for your in-hands date. We use UPS or FedEx to handle your shipment, or your provided shipper number. Once your order has been handed to carriers, we no longer have direct control over the delivery. A Better Idea LLC is not liable for any delays in the delivery date due to natural disasters or other unforeseeable conditions. Customer agrees that it will not hold A Better Idea LLC accountable for any delays in delivery occasioned by acts of God or other circumstances over which we have no direct control such as equipment failure or delivery carrier delays, or nonevent shipments. A Better Idea LLC does not guarantee delivery dates – only ship dates to meet your event. Delivery is wholly dependent on the carrier. If you as client do not clearly authorize overnight shipping costs, shipment will be by ground service. If client supplies a third-party account number, we will ship best method to meet your event date, depending on client responsibility to provide actual event date in writing and provide overnight shipping authorization. In cases of expedited 3rd party shipping costs to meet your required in hands date, we are not responsible for any billed charges from a freight carrier. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall A Better Idea! be liable for any consequential or special damages arising from any delay in delivery. Our on-time percentage is over 99.8%. It is the client’s responsibility to provide event dates and shipping instruction in writing prior to order placement. By signing our order form and selecting the method of shipment you acknowledge and accept these terms. As always, we do our best to ship as early as possible but cannot guarantee delivery dates.

Artwork/Proofs of your Custom Order

Please REVIEW emailed art proof/mockup and layout carefully and print the PDF proof for clarity if needed. We produce art and layout based on your provided artwork and instructions. Proof approvals are solely the client responsibility for accuracy of layout and all text. Your in house order/(signed and returned order form) is considered firm and in-house if customer/cardholder delays any replies beyond 3 workdays.  We must hear from you in writing on any revisions needed, and we will make adjustments as required or you may cancel the order within 3 days. In the event you are not happy with a proof of your provided artwork, you may cancel in writing within 3 days, and you will only be charged for any art, layout, proofs, setups, samples or material as required to produce your pre- production designs from our artists and production team.

Please review artwork and all text carefully.  If changes are needed, please advise and we will correct.  Additional proofs and art changes may incur additional costs.

It is the responsibility of the customer/client/cardholder to advise on emailed proofs promptly, since we may have pulled stock, started the molds/manufacturing, and refused other customers due to the holding of stock for your firm order.  If we do not have a reply of a signed order and provided art /proof/order after 30 days, we will consider the order forfeited for the full amount of order. With managers agreement we may make exceptions and only charge client for the cancellation fee and services provided on the firm signed and in-house order.

We are not responsible for text spelling, grammar, typos, or needed layout revisions once proof has been approved, returned and order is in production. There are no refunds, re-dos, or replacements of a printed order after a signed proof approval has been received.

Warranties

A Better Idea LLC warrants that all goods sold are free of any security interest and will make available to you all transferable warranties made to A Better Idea LLC   by the manufacturer of the goods. A Better Idea! makes no other express or implied warranties and specifically makes no implied warranties of merchantability or fitness for purpose.

Transfer of Ownership of Merchandise

All goods become your property at the time they are accepted from the carrier.  All goods are custom imprinted products with your (client) customer customization and are not returnable.

Acceptance

Your submittal of an online order and/or your signature on our Credit Card Order Form is a conditional acceptance by A Better Idea! of your offer to purchase our goods and your acceptance of our terms and conditions. It is also an immediate purchase of services to produce your custom order:  artwork, revisions, proofing, pulling stock, acquiring custom materials for the custom order etc. It may contain terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, A Better Idea!  hereby expressly conditions its acceptance of your offer on A Better Idea!’ assent to the additional or different terms. Your receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. Cardholder, or their assigned agent who emails the order form and A Better Idea LLC agree that any contract hereby entered into has been made and is to be construed with            Rhode Island Law.

Cancellations and Alterations to Existing Orders

Once an Order Payment Form is approved, we cannot guarantee our ability to make changes or cancellations to an order. Cardholders have three (3) workdays to cancel (in writing and dated) before applicable cancellation changes accrue. Cancellation MUST be in writing and dated. A Better Idea! will make every effort to comply with your cancellation request. If you have already signed your Acknowledgment or Order Charge or Payment Form, there will be a minimum charge of $350.00 to a maximum of $500, depending on work and complexity of order.  If your order has been printed and you have signed your proof approval, there is NO cancellation possible and cardholder is responsible for 100% of signed order from costs. (NOTE: Rush Orders cannot be cancelled once order form is received. Work begins immediately. Any rush orders cancelled incur the following fees: a flat 20% cancellation fee for same day, 35% for next day, 50% for 2nd day, and 100% after 3 working days. This charge is not refundable or negotiable. The charge may be greater depending on how much work was completed by the factory up to the time of cancellation. If artwork was received, all artwork preparation, screens, proofing and art time may be charged. Please be advised that our ideas, advice and advertising services ($65 per hour) are not free if you cancel your order. All costs incurred by A Better Idea! will be the responsibility of the customer. Since we produce custom printed material per your authorization, once artwork has been approved, you order cannot be cancelled and must be paid for in full. If you have not approved the artwork, we may accept your cancellation with costs to date.  In the event of an accepted cancellation, all work:  artwork, proofs, layouts, and other expenses are due in full by client.  Payment by credit card waives all right of dispute and you must contact A Better Idea to resolve your claim.  By signing our payment authorization form you agree to have read and accepted these terms for your order.

Claims, Adjustments and Returns

If you have any problems with your order, please contact customer service at 1-401-841-5646 within 48 hours of receipt. Please have your order number available. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. All returns must be approved by our customer service department. If any problem arises, please call customer service immediately. If necessary, we will issue an RMA number (return material authorization) and provide you with a special shipping address. NO RETURNS WILL BE ACCEPTED WITHOUT A VALID RMA#.

Sales Tax

A Better Idea LLC is required by law to collect all applicable sales taxes for the state, counties, and cities of Rhode Island. Companies, individuals, and organizations who are exempt from sales tax should provide us with their resale certificate by fax to 401-679-0360 or by email to sales@abetteridea.com.

Overages and Shortages

We try to produce your custom-printed order in the exact quantity ordered, but this is not always possible due to quality control efforts and fast running machines. Industry standards are +/- 10% over or under ordered quantity. We will discard unacceptable pieces and ship all acceptable pieces.  We reserve the right to ship and subsequently bill or credit, your charge card or account, for up to 10% over or under the desired quantity.

Site Pricing

Due to the fluctuation of raw material costs, supply chain issues and typograohical errors, we reserve the right to change prices at any time prior to providing a verba or written quote on your custom orders.  We have thousands of products online and prices shown are the current pricing on day of posting but may increase or decrease at any time due to the costs of raw materials.  We will advise before any purchase is made. While we make best efforts to keep our site up to date, from time-to-time actual market conditions may change the price of a product. Pricing on our site is current as of postdate but may change monthly depending on in-house availability. We will confirm pricing differences to you before acceptance of order. Products and pricing of domestic and imported goods sometimes change daily from various suppliers, and our web techs are updating products, availability, and pricing throughout the year.  It is the customer/cardholder responsibility to confirm the pricing and order with your salesperson before signing and submitting your payment form/ firm custom order. Credit cards are accepted with a small convenience fee of 3%.

Refund Policy

There are no refunds once your order is printed. If you have approved the artwork for your custom order, your order is in production and cannot be cancelled. You are responsible for the charges you have authorized.  Any refunds are at the sole discretion of A Better Idea.  Phone, faxed, or emailed cancellations are not applicable. All sales are final. Cardholders have three (3) workdays from submitting a signed standard (non-rush)order to cancel (in writing and dated) before applicable cancellation changes accrue.

Rush Orders:  

Rush orders may incur rush charges if needed.  You will be advised of charges before placing order. Once authorization form is received, your order cannot be cancelled unless approved by a manager.  If cancellation of your rush order is approved, the minimum cancellation fee of $350.00 will apply for research, time, artwork and screens. If there is a question about your order, please contact customer service at 1-401-841-5646 within one hour of rush order placement.  Please Note: Rush orders stop all other orders from production and require time and costs to be approved. Please be sure you would like to proceed before signing authorization form. All orders are final and cannot be cancelled.

Website or Catalog Misprints:

Specifications may change without notice. We will confirm all details with you if you have questions.

All items offered for sale are subject to availability. Many items in this catalog and web site come from various sources. A Better Idea is, therefore, bound to fluctuating currency exchange rates, making it necessary to occasionally increase prices. In addition, some domestic and overseas products may be discontinued without our prior knowledge. Should this apply to your order, we will notify you immediately. We reaffirm our pledge to offer excellent service and the highest quality at the lowest price.

We make every effort to provide you with an error-free website, in the event there is a misprint, we reserve the right to correct copy or pricing to reflect actual current status.  We are not responsible for typographical or pictorial errors.  Although very rare, pictures are for illustration purposes only and may not be exact.

Disclaimer

Products and logos shown on this web site appear only to illustrate the basic products and ability to include messages and art on them but are never intended to suggest that the imprints were designed by A Better Idea LLC/ Imprintgolf.com. We accept all copy and other materials submitted by the customer for use by the factory in producing items ordered on the basis that they are submitted in full compliance with all laws regarding trademark, service mark, copyright, etc. We will not accept liability for any infringements.  We cannot, and do not control whether listed merchants honor the promotions, discounts, prices or other information listed on the Site. Under no circumstances will A Better Idea LLC/Imprintgolf.com have any liability for any loss or damage caused by your reliance on information obtained through the Site on any offer misrepresented or not fulfilled by a member merchant. It is your responsibility to evaluate the accuracy, completeness or usefulness of any offer, promotion, or other information available on or through the Site. You hereby acknowledge that any reliance upon any materials shall be at your sole risk. We cannot and do not control whether listed merchants honor the promotions, discounts, prices or other information listed on the Site.

A Better Idea! Corporate Gifts / ImprintGolf.com

1151 Aquidneck Ave, Suite 498
Middletown, RI 02842 USA
Terms are current/appliable and have been (Revised: 2018 /2021/ 2024)

Use of Trademarks

Logos shown on products on our web site appear only to illustrate the products we offer and the variety of ways in which they can be decorated. The use of logos that are trademarks or copyrighted work of other companies are never intended to suggest that A Better Idea LLC owns the rights to those trademarks, or that A Better Idea LLC would make those products featuring the trademarked logos of others available to any purchaser without the permission of the owners of the trademarked or copyrighted art or copy. By submitting any order, you grant us permission to display and exhibit products containing your trademark or copyrighted material. We do not sell or offer for sale any products with trademarks or copyrighted material without owner prior consent.